FAQ's
Sper Scientific Support
Get expert assistance with your Sper Scientific Direct products, including setup, troubleshooting and technical guidance. Find the resources and support you need to get the most from your equipment.
Ordering, Shipping & Payment
Hours of Operation
Online ordering runs 24/7. Customer Service is available Monday–Friday, 8:00 AM – 4:30 PM Arizona time. Orders are filled Monday–Friday, 8:00 AM–2:00 PM; orders placed after 1:00 PM Mon–Thu ships the next business day, and anything after 1:00 PM Friday (or over the weekend) ships the following Monday.
Product Availability & Backorders
Most items are normallly in stock. If "Temporarily Out of Stock" appears in place of the "Add to Cart" button, just press "Notify when Available" and we'll let you know when it's back in stock.
Accepted Payment Methods:
Visa, MasterCard, American Express, Discover, check, money order, PayPal, ApplePay, Google Pay, COD.
For international orders, payment may be made only via Telex Transfer ($40 fee) - please see below.
Orders paid by check or money order ship once payment clears — send it with a copy of your invoice to:
Sper Scientific Accounts Receivable8281 E. Evans Rd., Suite #103
Scottsdale, AZ 85260
Delivery & shipping
Most orders are shipped via UPS and USPS. Orders shipped via UPS include automated tracking. We don't control in-transit carrier delays, but if something looks off, call 480.348.0278 or email support@sperdirect.com and we'll work with the carrier on your behalf. We reserve the right to use alternate carriers when more practical for a particular shipment.
International Orders
Orders billed or shipped outside the USA (excluding Canada) must be paid by Telex Transfer — please select this as your payment method at checkout. Shipping rates are calculated automatically but do not include customs clearance, the $40 Telex Transfer fee, or your bank's own charges.
Per government regulations and carrier policy, duties, taxes, and brokerage fees may be billed to you directly by the carrier and can be substantial depending on your location. After you order, we'll email you our banking information. For any questions please email us here: support@sperdirect.com.
Returns, Exchanges & Damage Claims
To return or exchange an item, contact Customer Support at 480.348.0278 or support@sperdirect.com to be issued an RGA# (Return Goods Authorization).
Claims for items received damaged or defective must be made within 14 days of the invoice date. If you're not satisfied with a product, return it within 30 days of the invoice date for a replacement or refund, minus shipping and certification costs (if applicable).
To avoid a restocking fee, returned items must be in new condition with original packaging, instructions, and accessories included. When we replace an item, we cover the shipping cost to get it back to you. For issues after 30 days, refer to the product's warranty — the warranty period is listed on each product page.
Warranty & Registration
Every Sper Scientific product is warranted against defects in materials and workmanship for the period stated on its product page and inside the instruction manual. We'll repair or replace any defective unit at no charge; if a model has been discontinued, an equivalent product will be substituted where available.
Warranty does not cover batteries, battery leakage, or damage from accident, tampering, misuse, or abuse.
For warranty service, contact us at 480.348.0278 or support@sperdirect.com to get an RGA#. Please register your product within 30 days of purchase.
Getting Answers
You can find many answers to common questions in the downloadable instruction manuals or demonstration videos on each product page, as available.
Many technical support questions can also be quickly answered by Devin, our AI Assistant - just press the green "Ask Me" button on the bottom right hand side of any page to ask your specific question. For anything else, please contact us here:
Manuals & Product Videos
User manuals
Downloadable instruction manuals are available for most Sper Scientific products.
Demonstration videos
Product demonstration and instructional videos are available for many instruments.
Software Downloads
Find your specific product on the website, open the Downloads tab on its product page, and click the software download link.
Purchase Orders & Business Accounts
We are happy to accept valid purchase orders from verified business customers.
Just send us an email here for more information and to apply.
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